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#REDIRECT [[UK telephone code misconceptions]]
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{{AfDM|page=01189 problem|date=2007 July 17|substed=yes}}
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The '''01189 problem''' is a misunderstanding affecting telephone numbers in [[Reading, Berkshire]], [[England]].
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The telephone dialling code for Reading was changed from 01734 to 0118 and, at the same time, six-figure telephone numbers were changed to seven figures by adding a "9" at the front. Thus: 01734 XXX XXX became 0118 9XX XXXX.

The problem has arisen because many people believe that the "9" is part of the dialling code rather than the telephone number. In 2007, many years after the change, some businesses in Reading still display the incorrect 01189 dialling code on shopfronts and in advertising. Fast food shops appear to be the most prolific offenders and the problem might become known as the "Fast food dialling code", like the [[Greengrocer's apostrophe]].

==Does it matter?==

If a mobile phone is used it does not matter because the entire number (including dialling code) will be used. With a local fixed-line phone it does matter because omitting the leading "9" will cause the call to fail.

A more recent problem is that some new seven-figure telephone numbers begin with digits other than "9". Local residents familiar with the "01189 problem" sometimes add a leading "9" to these numbers and get through to the wrong place. This has led, for example, to confusion between the Royal Berkshire Hospital and the Royal Berkshire Fire and Rescue Service.

==What can be done?==

The "01189 problem" is met with apathy. Local people accept it, like traffic congestion, as one of the difficulties of living in Reading. No public authority seems interested in taking any action. Local newspapers do not reject advertisements with "01189" dialling codes. Until these things change, nothing can be done.

==References==

* [http://icberkshire.icnetwork.co.uk/0100news/0200berkshireheadlines/tm_method=full%26objectid=17117523%26siteid=50102-name_page.html Article in Reading Chronicle newspaper, 23 May 2006]
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[[Category:Numbers]]
[[Category:Telephone numbers]]
[[Category:Telephone numbering plans]]

Latest revision as of 09:36, 21 April 2024